Sylaj.com

Track Record

Digital Marketing Manager at Sylia Beauty, Wrocław

2015 – 2020

  • Managed online presence and brand identity. 
  • Implemented Online Reservation System and managed website, social media, and email campaigns.
  • Analyzed online activities, offering strategic consulting for digital marketing and SEO.
  • Collaborated with Customer Service to integrate customer feedback into online and offline strategies.

Project Manager / Customer Success Manager at Mintberry Studio – Creative Agency, Wrocław

2013 – 2016

  • Built and led the Software Development and Design team for external and internal projects and products.
  • Established and maintained client relationships with mid-size companies, public organizations, and individual customers.

Founder / Project Manager at Chatflow

2016 – Present

Digital Project Manager at OLIVER Agency / H&M, Hamburg

2022 – 2024

  • Led team and digital projects for H&M across the CEU region (Germany and Netherlands), ensuring alignment with commercial plans.
  • Managed diverse deliverables, maintaining high quality and client satisfaction.
  • Developed strong client relationships and optimized project progress using ERP.
  • Proficient in CMS operation, experimenting, and risk management for e-commerce projects.
  • Onboarded and managed team, fostering collaboration and efficiency.
  • Serving as in-market escalation point and digital expert for e-commerce projects.

Creator of Shoot Story

2024 – Present

  • Shoot Story Video Game developing from concept to release.
  • Game designing, software development, content and art creating.
  • Managing the project and providing regular publicly available updates on project progress.
  • Testing and addressing bugs and issues.
  • Planing and executing marketing activities.
  • Maintaining detailed project documentation and GDD.
  • Keeping track of project milestones and deliverables.

Head of Quality Assurance at KM-Packaging / ALPLA, Poland

2025 – Present

  • Assuring operational quality of products prior to delivery to customers.
  • Developing and evaluating plant’s quality indicators.
  • Managing test plans, methods, equipment and resources to achieve planned quality.
  • Problem solving and complaints processing using (8D / Ishikawa / 5 Whys, brainstorming etc.).
  • Collaborating in the Quality Management documentation.
  • Leads Quality Assurance and Control team of > 10 employees.
  • Customer collaboration and participating in the new product developments, pilots and full-scale mass production.

I’ve worked with some of the best companies among various industries.

Ready to talk?

tahir@sylaj.com

+48661239533

Qualified References

“Tahir Sylaj has extremely comprehensive and excellent specialist knowledge, which he always uses very safely and successfully to complete his tasks. He was very motivated and showed a high level of initiative and willingness to perform. He always carried out all tasks independently, extremely carefully and in a planned manner.

Tahir Sylaj was characterized by high resilience and goal orientation, even in extremely stressful situations. His work results were always of very good quality, even with changing requirements and under very difficult conditions.

Tahir Sylaj was a respected and caring boss. He always knew how to motivate his team and get his department to be highly effective.

Tahir Sylaj has always met our expectations well. We were always satisfied with his services. His behavior towards superiors, colleagues and external parties was always excellent.” 

– Calvin Braganza, Senior Project Manager und Line Manager, OLIVER Agency, Hamburg, 22.03.2024

FAQs

What is your process working on projects?
  1. Initiation: Identify project opportunities, define objectives, and outline the scope and requirements.
  2. Planning: Choose methodology and initial strategy, develop project plans, create schedules, allocate resources, and establish communication channels.
  3. Execution: Lead the project team in implementing the plans, managing tasks, and ensuring adherence to timelines and quality standards.
  4. Monitoring and Controlling: Track project progress, identify and address issues, manage changes, and ensure compliance with project constraints.
  5. Closing: Finalize project deliverables, conduct post-project reviews, and ensure smooth transition or handover to stakeholders.
How do you approach team management and ensuring collaboration in cross-functional teams?
  1. Clear Communication: Establish open lines of communication within the team to ensure everyone understands their roles, responsibilities, and project objectives. Regularly communicate project updates, milestones, and any changes in direction.
  2. Team Building: Foster a positive team culture by promoting trust, respect, and mutual support among team members. Encourage collaboration through team-building activities, regular meetings, and brainstorming sessions.
  3. Setting Expectations: Clearly define project goals, timelines, and expectations from the outset. Ensure that each team member understands their individual responsibilities and how they contribute to the overall project success.
  4. Facilitating Collaboration: Provide the necessary tools, resources, and support to enable effective collaboration among team members. Utilize project management software, communication platforms, and collaborative tools to streamline workflow and facilitate information sharing.
  5. Empowering Team Members: Empower team members to take ownership of their work and make decisions within their area of expertise. Encourage autonomy and creativity while providing guidance and support when needed.
  6. Resolving Conflicts: Address conflicts or disagreements within the team promptly and constructively. Encourage open dialogue and facilitate resolution through active listening, mediation, and compromise.
  7. Recognition and Feedback: Recognize and celebrate team achievements and milestones to boost morale and motivation. Provide constructive feedback regularly to acknowledge strengths and identify areas for improvement.
How do you prioritize tasks and manage resources to ensure projects stay on schedule and within budget?
  1. Establish Clear Objectives: Begin by clearly defining project goals and objectives, along with specific deliverables and milestones. This provides a framework for prioritizing tasks based on their alignment with project objectives.
  2. Identify Critical Path: Identify the critical path for the project, which consists of the sequence of tasks that determine the project’s duration. Focus on tasks along the critical path to ensure they receive priority attention.
  3. Assess Task Dependencies: Understand the dependencies between tasks to identify any prerequisites that must be completed before others can begin. Prioritize tasks based on these dependencies to prevent bottlenecks and delays.
  4. Allocate Resources Wisely: Evaluate resource availability and allocate resources based on project requirements. This includes human resources, budget allocation, equipment, and any other resources necessary for task completion.
  5. Use Time Management Techniques: Implement time management techniques such as setting deadlines, creating schedules, and using time-tracking tools to monitor progress and ensure tasks are completed on time.
  6. Monitor Progress Regularly: Continuously monitor project progress against the schedule and budget. Identify any deviations from the plan early on and take corrective action promptly to mitigate risks and prevent further delays or cost overruns.
  7. Adapt and Adjust: Be prepared to adapt and adjust plans as needed based on changing project requirements, resource availability, or unexpected challenges. Flexibility is key to staying on track and delivering successful outcomes.
How do you handle stakeholder communication and manage expectations throughout the project lifecycle?
  1. Identify Stakeholders: Start by identifying all stakeholders involved in the project, including clients, team members, sponsors, end-users, and any other individuals or groups with an interest in the project’s outcome.
  2. Understand Their Needs: Take the time to understand the needs, expectations, and concerns of each stakeholder. This will help you tailor your communication approach to address their specific requirements and keep them engaged throughout the project lifecycle.
  3. Establish Communication Channels: Set up clear and effective communication channels to facilitate regular interaction with stakeholders. This could include email updates, status meetings, progress reports, project dashboards, or dedicated collaboration tools.
  4. Develop a Communication Plan: Create a communication plan outlining the frequency, format, and content of communications with each stakeholder group. Be transparent about project progress, challenges, and milestones to manage expectations effectively.
  5. Manage Expectations: From the outset, be realistic about what can be achieved within the project scope, timeline, and budget. Clearly define project objectives, deliverables, and success criteria to align stakeholder expectations with project outcomes.
  6. Provide Regular Updates: Keep stakeholders informed about project progress, achievements, and any changes to the plan. Regular status updates and progress reports help maintain transparency and build trust among stakeholders.
  7. Listen Actively: Actively listen to stakeholders’ feedback, concerns, and suggestions. Address any issues or questions promptly and demonstrate responsiveness to their needs to foster positive stakeholder relationships.
  8. Handle Issues Proactively: Anticipate potential issues or challenges that may arise during the project and develop contingency plans to address them. Communicate openly about risks and mitigation strategies to minimize surprises and maintain stakeholder confidence.
  9. Seek Stakeholder Input: Involve stakeholders in key decision-making processes and solicit their input on important project milestones or deliverables. This promotes stakeholder engagement and ownership of project outcomes.
  10. Celebrate Successes: Acknowledge and celebrate project milestones and successes with stakeholders to maintain morale and motivation throughout the project lifecycle.